terms – Qartuli Caritas

CUSTOMER SERVICE

Delivery

Standard free same day delivery on orders made before 4:00 p.m. for those based in Tbilisi.
Orders placed after 4:00 p.m. will be delivered the next day.
Before delivery the shop staff will contact the customer to confirm address and convenient time for delivery.
Orders made from regions other than Tbilisi will be processed and delivered via Georgian Postal Service according to their standard procedures.
If you have questions regarding delivery please give us a call (+995) 591 81 99 82.

Shipping

We ship Worldwide!

All shipments from Social Enterprise “Q-ART-ULI” are made trough Georgian Postal Service. Packages will normally arrive 2-3 weeks after shipment is made from Georgia, regardless of the destination place.
Prices do not include shipment cost and will be calculated according to the weight of a total shipment at the checkout.

The Online Shop of the Social Enterprise “QARTULI”, with the URL address: shoplet.caritas.ge hereinafter referred as “Seller” acts according to the Georgian Legislation on Protection of Customers’ rights, voluntarily takes into consideration the Customers interests and defines the Return and Refund Policy which is agreed by the Customer when placing an order at the abovementioned web-site.

The unconditional return of the item may take place if:

The item has a defect which makes it unusable per purpose;
The defect has been identified during 3 calendar days;
The item was mistakenly delivered to the Customer, meaning delivering wrong item, not selected by the Customer.

Only in cases listed above and if the item is in its original condition with proof of purchase we'll exchange or refund it.
Unless faulty, this should be within 30 days of receiving your order. By original condition, we'd expect that you've kept packaging and labels, the item is unused and undamaged.

You can make your return at post office that processed and delivered your order. We will refund you within 5 days after receiving the goods back. It can take up to 5 days for the bank to transfer the funds to you.
Refunds are made to the person who originally placed and paid for the order.
Technical Support helpline on (+995) 591 81 99 82 from 10.00 a.m. to 6:00 p.m., Monday to Friday..

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@qartuli.caritas.ge

What information do we collect?

We collect information from you when you register on our site, place an order, or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address and mailing address. You may, however, visit our site anonymously.

What do we use your information for?

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Your Consent

By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 09.03.2020
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